Call Center App Detects Customer Anger (TechNewsWorld.com)
Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, multichannel analysis at the point of interaction and real-time agent support.
Source: www.technewsworld.com

Anger management (The Star Online)
Children often feel anger but may not know how to deal with it. Here are a few pointers on teaching them to cope with anger.
Source: thestar.com.my

School trustees assaulted (Hindustan Times)
THERE WAS pandemonium at Vaishnav Kanya Bal Mandir (Rajmohalla) on Friday morning for over two hours when angry parents beat up two school trustees and ransacked furniture, accusing the school management of failing to take action against three employees who they said had been fondling little girls in the bus and also inside the school building.
Source: www.hindustantimes.com

Families, friends vent grief, anger (The Star-Ledger)
They waited seven years for their chance to speak. One by one yesterday, 14 friends and relatives of the victims of the fatal Seton Hall University dormitory fire stood in a Newark courtroom — some expressing grief and anger, others recalling those they had lost.
Source: www.nj.com