Call Center App Detects Customer Anger (TechNewsWorld.com)
Autonomy has introduced a new contact center application, the Intelligent Contact Center, which provides a range of higher-end capabilities, including the ability to detect anger or emotion in a call, multichannel analysis at the point of interaction and real-time agent support.
Source: www.technewsworld.com

Teens can learn how to control their anger (Rochester Democrat and Chronicle)
Anger Management for Teens will meet on Wednesday afternoons starting Feb. 7 .
Source: www.democratandchronicle.com

Legal woes big challenge in recruiting (USA Today)
What should a top school do when a highly-regarded recruit runs into legal trouble? The issue raises difficult questions in college athletics. "Every situation is different," Georgia President Michael Adams said. "But we have refused to recruit, and we have refused to admit certain people who have had character issues.
Source: www.usatoday.com

ANGER MANAGEMENT NO HELP FOR NAOMI AND FOXY: Both stop short of violence in recent disputes. (Eurweb)
*Model Naomi Campbell and rapper Foxy Brown have reportedly been caught in recent dust-ups despite court ordered anger management classes aimed at curbing their aggressive behavior.
Source: www.eurweb.com